Blue Sky Services were finalists in the Telstra Australian Best of Business Awards 2021 created to reward and celebrate the inspirational and exceptional small to medium sizes businesses moving Australia forward. With over 24,000 nominations and a rigorous judging process, the Telstra Best of Business Awards are the most prestigious business awards in Australia and a testament to our passion and business acumen.
As a reflection of the calibre of our business, Blue Sky Services were awarded the Monash Council Business of the year award 2020/21 which promotes business success and excellence through the recognition of significant achievements and innovations.
INDUSTRY EXPERIENCE
We service and partner with a wide variety of industries, sectors and businesses
SOME OF OUR VALUED ClIENTS
CUSTOMER SERVICE
Trading since 2008 Blue Sky Services is a trusted brand, demonstrated by our high client retention rate.
We believe the key to establishing long term relationships with our customers is to fully understand their requirements and to consistently deliver on those requirements, whilst providing value for money.
We are committed to not just meeting the needs of our customers, but exceeding their expectations by going above and beyond every single day.
Blue Sky Services is proud to be one of the few companies to have received a highly recommended status for customer service excellent in the annual Australia Achiever Awards in the cleaning, maintenance, and supplies category since 2011. Achieving the winner status in 2013. An average score of 95.84% for customer satisfaction, where a score of over 80% is regarded as exceptions, is an indication of our strong commitment and dedication to customer service.
We strongly believe relationships are build on trust, honesty and integrity.
TECHNOLOGY DRIVEN
STATE-OF-THE-ART TECHNOLOGY
Our integrated Client Portal and Salesforce CRM, coupled with proven quality management processes ensure Blue Sky Services provide our clients with a better experience, increasing the visibility of activities, giving them the flexibility to update and manage their service requirements and full transparency of data.
Use of technology to provide our customers with a better experience and support our staff to provide quality services.
Real time web based reporting on compliance with contract specifications immediately available to our clients
We offer a web-based digital reporting system for the storage of all information relevant to a contract including contract specifications, schedules, service reports, feedback and quality data.
In addition to cost benefits and quality output, energy efficiency is one of the key factors for implementation of innovative and sustainable technologies, such as robotic vacuums and floor scrubbers.
Corporate Philosophy
Our Mission
We believe that the key to establishing long term relationships with our customers is to fully understand their requirements and to consistently deliver on those requirements, whilst providing perceived value to our customers.
We do this by using trained staff, experienced management and proven processes; all of which results in a satisfied customer.
Our Vision
Our aim is to explore innovative technology in our chosen fields of expertise and to collaborate with our clients to find solutions.
We always aim to maximise client satisfaction. We thrive in continuous improvement and believe that our Values is the key to success.
Blue Sky Services’ guiding principles are to:
- Work ethically and to the highest possible standards
- Act honestly, and with integrity and ethics
- Collaborate with our customers to achieve the strategic intent of the contract
Our values are the framework that underpins our business, delivering a strong vison of who we are and what it means to engage with us.
Martin Premachandra-
Blue Sky Services Managing Director
Our Journey
BLUE SKY SERVICES’ HISTORY IS BUILT ON THE TIRELESS EFFORTS OF OUR PEOPLE
Our team have directly and indirectly supported our business to become an innovative, profitable and sustainable reality.
In 2008 Martin Premachandra (MD) and Thili Maddumage (Ops Director) had a vision- to provide quality cleaning services where every single customer was treated as if they were the only customer. From their humble beginning in a garden shed, Blue Sky Services has grown into what it is today.
Our people
Our people are our strength, and the most valuable component of our business.
They are the people that represent Blue Sky Services and our clients when they are onsite, and go above and beyond every single day.
Our Beliefs
We strongly beliefs that our people are what makes Blue Sky Services unique.
Blue Sky Services’ human resources framework and processes are carefully designed and executed to attract and retain a team of professionals who possess the skills, expertise and attitude required to consistently deliver high-quality cleaning and property services in the most efficient way, for the benefit of our clients.
High staff retention rate
A very high staff retention rate, much higher than the industry average, indicates a happy and satisfied workforce and enables us to retain experienced and skilled staff who have the right attitude to deliver quality and safe service.
We pay award rates and entitlements and are willing to share our records to prove this.
TRAINING AND SUPPORT
WE BELIEVE THE FIRST STEP IN PROVIDING A CONSISTENTLY HIGH STANDARD OF SERVICE IS ENSURING OUR STAFF ARE WELL TRAINED
Our staff are prepared for the technical and practical aspects of work and understand they will be held accountable to our standards and that of our customers.
Our training program includes a mix of theoretical and practical face-to-face training in our simulation training space.
'Blue Sky Services' staff can provide the highest level of disinfection cleaning as our comprehensive infection prevention and control training is coordinated by our healthcare professional and includes standard precautions, PPE usage, disinfection cleaning and waste management.
Health and safety, customer service, workplace relations and code of conduct are key aspects of our training and reflect our commitment to provide our customers with a team that will work safely and provide excellence.
Onsite orientation, mentoring and ongoing support from our Operations team enables identification of additional training needs and compliance monitoring.
OUR MANAGEMENT TEAM
A capable, spirited and committed Management Team
Martin Premachandra
Managing Director
Thili Maddumage
Operations Director
Kasun Samarawickrama
Chief Executive Officer
Navoda Rathnabarathi
Finance Manager
Wikum Perera
Operations Manager
Ron Alderson
Compliance and Management Systems
Ruwan De Silva
Head of Strategy & Innovation
Kevin O’Brien
Legal and Contracts
Haritha Marasinghe
Client Services Manager
Tha Yu Tin
People and Culture CoordinatorCertifications & Memberships
Blue Sky Services is a triple-certified business, accredited by SAI Global annually for our quality management systems IS0 9001; 2008, our Environmental & Occupational & Safety Management Systems ISO 14001:2004 & AS 4801:2001.
Our certifications and accreditations are not mere labels but the foundation of a strong and pro-active business model where we expect excellence of ourselves, our staff and our business operations.
